Home   Sign Up   Coverage   Services   FAQ   Contact   Email
 
FAQ   

Aledo BroadBand Frequently Asked Questions (FAQ)


What is Aledo Broadband?
How much does it cost?
What are the hardware/software requirements?
What's the range for Fixed Wireless?
What about hills, trees and weather?
What if I don't like it?
What about the "fine print"?  
How do I contact Aledo BroadBand 
 

What is Aledo BroadBand?
Aledo BroadBand is an Internet Service Provider (ISP) bringing high-speed Internet access to East Parker County (Aledo, Annettas, Willow Park, Hudson Oaks) area. We began in 2002 offering "fixed wireless" technology, and have since expanded our offerings to include DSL and more. Sign up now.

The majority of this FAQ deals with questions pertaining to our wireless service.

What is "Fixed Wireless"?
Fixed Wireless (sometimes referred to as Wireless DSL) is the process of connecting your desktop computer or network to the Internet through the use of microwave radios using the IEEE 802.11 standard. Aledo BroadBand has several towers in the East Parker County area, and from them, broadcasts a two-way Internet signal to customers. 

In order to understand Fixed Wireless, it's also important to talk about what fixed wireless is NOT:

  • It does not require a phone line! No more missed calls. Talk while you surf.
  • It does not use satellite! Aledo BroadBand's signal is not bounced off a satellite 22,000 miles away in space to reach customers. Because satellite signals have to travel 44,000 miles round-trip, a noticeable lag time (delay) is experienced while surfing via satellite. Aledo BroadBand's Internet signal is broadcast from Aledo and does not have satellite lag times.
  • It is not "Bluetooth", and it's not for your cell-phone. These technologies are designed for slow, short-range, roaming wireless connection between devices. Aledo BroadBand's implementation of Fixed Wireless uses the IEEE 802.11 standard to achieve a 10-mile (or more) broadcast range. It is designed for dependable, high-speed, wireless connection between buildings, not devices.

How much does it cost?
See the wireless page for details. The standard package costs $129 for installation, and monthly service is as low as $39.99per month.

What are the hardware/software requirements?
Aledo BroadBand's standard equipment is designed to connect to a computer via the Ethernet port. No software is required for the computer. The equipment is compatible with any computer that has an Ethernet port (Windows, Macs, Linux, etc).  For multiple computers, a router will be required (not included). Additional items are billed separately. 

What's the range for Fixed Wireless?
Although we have customers as far out as 10 miles away from our towers, the general coverage area is roughly a 5-mile radius extending from each tower. As a general rule, service is available wherever an unobstructed view of one of our towers can be established.  Click here to see a coverage map. 

What about hills, trees and weather?
As a general rule, fixed wireless signals do not penetrate buildings, hills and thick trees to provide a reliable service. Direct line-of-sight to one of our towers is required. If obstructions prevent line-of-sight to one of our towers, a mast (pole) may be required. Aledo BroadBand does not install masts taller than 10 feet. 

Fixed wireless signals function in all weather conditions, including heavy rain, fog, etc. (NOTE: Aledo BroadBand recommends that all solid-state electronic devices  be kept on a good UPS at all times).

What if I don't like it?
Aledo BroadBand offers a 14-day money-back guarantee on our wireless service and a 10-day money-back guarantee on our DSL service. This guarantee does not apply to the Wireless Professional package.

What about the "fine print"?
Customers will be required to abide by the terms set forth in the user contract. Be advised that Aledo BroadBand reserves the right to change the contract with 30-days advanced notice to customers. Aledo BroadBand reserves the right to add, remove or change any and all items (including pricing) on this website at any time as we deem necessary.

How do I contact Aledo BroadBand
If you have questions that aren't answered on this page, please contact us by phone or email!

Aledo BroadBand
PO Box 364
Aledo, TX 76008
Contact Us
817-441-8541 (9:30am - 7pm, Mon-Fri)

 

 

 

  Home   Sign Up   About   Pricing   Coverage   Services   FAQ   Log In

Aledo BroadBand  PO Box 364  Aledo, TX   76008    817.441.8541